FAQ

Frequently Asked Question
1. How do I book a rental car with DUT Car Rental?

The fastest and easiest way to book is on our website. If you prefer, you can email us your booking information at dutrentcarbali@gmail.com

If you want to talk to our booking assistance , you can call or chat via WhatsApp: +6287865962939 .

2. Are DUT Car Rental’s prices all inclusive?

Dut Car Rental has no hidden fees. Our prices are in IDR and include tax and service, unlimited kilometres and standard insurance.

3. How do I pay for my rental car?

When booking with Dut Car Rental, you need to make a down payment to secure your booking. Full payment is required when you collect your car. Payment method accepted:

  • Cash payment.
  • Paypal.
  • Wise.
  • Bank transfer (SWIFT or IBAN).

You also need to make a security deposit for self drive rental.

4. What is the cancellation policy for DUT Car Rental?

A prepaid reservation is a non refundable booking. If you do not pick up your rental when scheduled your reservation will not be modified. If you do not pick up your rental when scheduled your reservation will be cancelled and you will not receive a refund.

5. What accessories are available from DUT Car Rental?

The following accessories or extras are available and can either be pre-booked online or purchased at pick up:

Infant seat and toddler seat

6. How old do I have to be to hire with DUT Car Rental? Is there a maximum age?

You can hire a car with Dut Car Rental if you are at least 20 years of age and you hold a current, valid Drivers Permit. There is no maximum age to hire with us, as long as you licence is valid you can rent an Dut Car Rental.

7. How far in advance do I need to book my rental car?

If you are travelling during the peak travel season in Bali (June to August and November to January), we would recommend booking as far in advance as possible to ensure the best rates and choice of vehicles.

8. What is the age/condition of DUT Car Rental cars?

We have a variety of rental cars with mostly latest model 2023-2024 vehicles.

Dut Car Rental’s small and medium cars offer great value for money for travelers, with a comfortable, late model vehicle and all the benefits. This includes 24 hour Roadside Assistance, unlimited kilometers.

You can be assured that all vehicles are meticulously maintained, groomed and of the highest quality.

9. Can I pick up or drop off a car outside operational hours?

Yes, definitely can. Our operational hours (07.00AM to 11.00PM). Outside operational hours, charge may apply. You can chat us on WhatsApp Customer Support.

10. Do your rental cars all include unlimited miles?

We want you to see and explore as much of Bali God’s island as you can. So we’ve included unlimited mileage.

11. Are there any roads that I can’t travel on in a DUT Car Rental?

There are a few roads that we won’t let our cars be driven on, these are any unformed road, gravel road, muddy road, and including any beach.

12. Can I smoke in the car?

For the comfort of all our customers, we have a no smoking policy across all of our vehicles. A valet charge of USD 100 minimum will apply.

13. Can I drive a car outside Bali island?

No.

14. Can I extend my hire?

If you’re looking to extend your hire, we strongly recommend that you contact us as soon as you can. Due to low availability in high season, we can’t guarantee any extension but we’ll do our best to accommodate your request.

15. If I return the car early, will I get a refund?

We won’t be able to provide a refund. This is because the vehicle has been reserved for you for the entire rental period.

16. What if I’m running late and can’t return the car at the stated time on the contract?

After the stated time on the contract, you’ll be charged an hourly rate for up to 4 hours. After this period, a full day’s rental and insurance will be charged.

17. Do I have to clean my rental car before I drop it back off?

There’s no need – we have a great team of groomers at the branch that can sort that for you. We ask that you remove all rubbish and personal belongings from the car at the time of drop-off. If the car is dirty (i.e. mud on body of the car), we ask that you rinse off excess dirt before you return the car.

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Dut Rent Car Bali

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Hi, I am contacting via www.dutcarrentalbali.com I am looking to hire a car on rent.